Questions & Concerns
Addressing your questions and concerns is just as important to me/us as you all loving the projects I release. If you send us an email to info@paperphenomenon.com please be sure to include your order number.
- If you do not receive an auto-reply response from us within 24 hours (excluding weekends and holidays), please know that we did not receive your email. The auto-reply says:
Hi there, I just wanted to let you know I received your message. Your email is super important to me. I typically respond within 24 hours Monday to Friday. If your email is received during the weekend or US Holidays, I respond the following business day. In the meantime, I would like to invite you to visit the FAQ on my website. I may have an answer to your question already!
Thank you so much!
Sincerely,
Kathy King
Paper Phenomenon
- If you do not receive this auto-reply, please resend your email. We would much rather receive duplicate emails than have you thinking we are ignoring you. I assure you we are not ignoring you. Thank you all so very much for your support.
- Please, please, please follow up on your email. Do not wait until frustration sets in. This is not the experience we want you to have.
- My assistant is thorough in getting back to all emails we receive. Responses are short, sweet and to the point. This method of responding leaves no room for ambiguity.
- Our goal is to get you the information you seek and provide clarity.
- So please, once again, if you do not receive a response within what you believe to be a reasonable response time, follow up with us.