FAQ


Please click a topic below to learn more about it.

EVERYDAY KIT CLUB (EKC)

DIGITAL KIT CLUB (DKC)

NON-KIT CLUB PROJECTS/A LA CARTE

TUTORIALS

NEW DOWNLOAD LINKS

TUTORIAL & VIDEO COMBOS

BOX.COM INFO

REGISTERING/ORDER HISTORY

LICENSING OPTIONS

CLASS VIDEO MEMBERSHIP

REMIX PROJECT MEMBERSHIP

HIDDEN HINGE (PLUS) BINDING SYSTEM

PROBLEMS VIEWING VIDEOS

DOWNLOADING FROM BOX.COM

SMART PHONE/TABLET

SET BROWSER TO ASK FOR DOWNLOAD LOCATION

RESELLING PAPER PHENOMENON KITS

USING A COUPON CODE OR GIFT CERTIFICATE

DAMAGED PACKAGES

SHIPPING

INSTALLMENT PAYMENTS/INVOICES

OUR PRIVACY POLICY

 

EVERYDAY KIT CLUB (EKC)

What is the everyday kit club? The everyday kit club is a quarterly membership.  You receive 3 project supply kits (sent via mail at the end of each month), 3 Project tutorials and the How to videos for each project.  In addition, you also receive 3 bonus projects (no supplies for these) with tutorials and videos as well.

When can I join? You can only sign up during open enrollment.  Once the Kit Club has closed you will need to wait for the next quarter to open in order to sign up.  Kits cannot be purchased once the kit club is closed for that particular quarter.

How to I sign-up and learn more?  When enrollment opens it will be posted to the Blog . The Sign-Up button for the EKC enrollment can be found in the Shop under Kits –  A La Carte. If there is no button available there, the enrollment is currently closed. Enrollment is typically open for 2-3 weeks.

Once you click the button to access the purchase page, there will be a brief description of the  upcoming projects and paper collections.

When will I be notified about Kit Club Membership?  You will receive a receipt for your purchase – please save this to a special email folder for reference.

Welcome emails are sent out at the end of the month prior to the kit club starting. So if the kit club starts in May, you will receive your Welcome email on the last day of April.

The Welcome email provides the web address to the private kit club blog and the required password. Make sure to save the Welcome PDF file for future reference.

You will also be given access to the shared EKC folder on Box.com.

Will access to the private blog or Box folder ever expire?  No, you will have access indefinitely.

When do kits ship?  One really important lesson I have learned during the existence of the kit club is that delivery dates on kits will vary from month to month. I can’t set an exact date for shipping as sometimes the items I purchase for the kits are not available right away. I will always keep you posted of any changes on the Kit Club Blog. I normally have the kits out by the end of each the month. However, again, if that needs to change, I will post changes and updates to the Kit Club Blog.

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DIGITAL KIT CLUB (DKC)

If you love the kit club projects, but want to use your own supplies, then you can sign up for the Digital Kit Club (DKC). You get access to the 3 EKC Project tutorials and the How to videos for each project.  In addition, you also receive the tutorials and videos for the 3 bonus projects.

NOTE: This option is only available for purchase once the 1st project of the quarter has been released.

How will I get access to the Digital kit club? Once purchased, you will receive  a PDF file that includes the private blog web address and password for the DKC you have purchased. This allows you unlimited access to the videos and tutorials for that quarter projects. Please save this PDF for future reference.

Will access to the private blog or Box folder ever expire?  No, you will have access indefinitely.

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PROJECT KITS – A LA CARTE

Are there any kits outside of the kit club to purchase? Every once in a while I decide to make a project that is not a part of the EKC.  Sometimes these projects also have kits – they can be found in the Kits A la Carte section of my Shop.  These project kits usually include the tutorial (and sometimes the videos as well) Always read the purchase page to see what is included.  If the videos are not included, they can be viewed by purchasing the Class Video Membership (CVM). For more info on CVM go HERE.

 Do I get a tutorial if I purchase a kit? Yes, Kit purchases come with the tutorial (written instruction on how to make the project).  Once you make a purchase for the Kit you will receive two emails: 1. Confirming your purchase on my site and 2. an email will be sent to you with a link to download the file or you will be invited to share the folder on Box.com

Do I need a membership to purchase an A-La-Cart Kit?  No membership required, this is a onetime purchase.

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TUTORIALS

We offer 2 types of tutorials; instant downloads, that you will receive via an email link shortly after purchase and Box.com shared folders which you will be given access to within 24 hours of your purchase. Please read the purchase page to determine which type you are purchasing, so you know when to expect it.

How to Download my Instant Download Tutorial

What do I do if I miss my download when I purchase a tutorial? When you purchase a tutorial if it is an instant download, you can access your purchase 2 ways:

1st – You may access your purchase via the link sent to you via email.  Once you make a purchase, an email is sent to the email associated with the purchase, with a link to access your tutorial.  This email is sent within 10 min. or sooner of your purchase. We strongly suggest downloading and saving this tutorial as soon as you receive it. – or at least within 30 days or the link may expire!

2nd – If you logged in to Paper Phenomenon website prior to placing your order and it was for an instant download, it will be in your order history. So all you have to do is log in to the Paper Phenomenon website and view your Order History.  You can download your instant download tutorials directly from there. To Redownload a tutorial, click here.

Need new download link: If  for any reason you cannot download your tutorial, you lose the download or the download has expired: – please email via the Contact Me link above. Please include the invoice number and the name of the project purchased and I will email you a link to retrieve the file.

Instant download tutorials are accessed via the link provided to you. You click the link, the document opens and you can click the Download arrow to the right to save this file to your computer.

IMPORTANT: Depending on how many instant download links you require; there may be a fee. Please read below.

For instant download links, please always download your file within 30 days of receiving access. You may be able to download after that, but not in all instances. Making a backup of your tutorial downloads is highly recommended.

If you lose your file(s) due to computer failure etc…please use the Contact Me link to request a new download link by supplying your invoice number and tutorial name.

This new download link will be made available to you only once – if you require it again (or multiple links), there will be a fee of $2 for a each new download link.

If you lose multiple files and require new links, there will be a fee of $2 for each of these and it may take a few days to get all the new links. These fees will be charged to your PayPal account (used to place the original order) and only once paid will you receive the new links.

**Please make a habit of downloading your file and then backing it up to a disc, flash drive or your Box.com or similar online storage account for safe keeping.**

Once you have the file saved to your computer, you can then upload it to your OWN Box account for safe keeping.

How to save a downloaded file to your Box account

  • Log on to Box.com

  • Click the Upload button in the upper left

  • On the dialog box, browse to the location of the file/tutorial you want to upload.

  • Click Open. The file will be uploaded and saved to your Box account so you can log on from anywhere to access it.

 

Box.com Shared Folder Tutorials

Tutorials that are accessed via a shared folder on Box.com will NOT appear in your Order History – please make note of these purchases so that you do not repurchase them.

For Box.com shared folders – you will be given access to the folder within 24 hours of your purchase. You will receive an invite to the shared folder, simply Accept the invite, when prompted, create a free Box.com account using the same email and you will have access. If you already have a Box.com account, you may not receive the invite, please just log on to your Box account and check for access.

What is included with the tutorial? I create a tutorial of ALL of my projects. A project tutorial is step by step written and pictorial (pictures) instruction on how to make the project.  My tutorials contain a lot of photographs to aid in the assembly process. Templates needed to create the project are included with the tutorial.

Please ALWAYS read the purchase page in DETAIL to determine what is included in your purchase.

Do the videos come with the tutorial?  Videos are not always  included.  If you also want the videos then you have the option of buying  the  Combo bundle (if available), the Digital Kit Club or the Class Video Membership (CVM). Again, the purchase page will explain exactly what is included in the purchase.

When purchasing a Tutorial, think about whether or not you are going to want videos.  This is important because if you are interested in the EKC project, you may want to think about purchasing the Digital Kit Club because you get the tutorial and the videos along with 5 other projects.  Just some food for thought!

The difference between the CVM and KC are the projects.  With CVM you get all of the Project classes I have recorded not include KC projects.  If you want KC projects you need to purchase the respective DKC, the Combo bundle (if available)  or sign up during open enrollment. To learn more about CVM click HERE.

All single tutorials can be found in the Shop under Tutorials.

Tutorial & Video Combos can be found in the Shop under Tutorial & Video Combos.

I got an email about Box Sync – do I need this? For our purposes, you DO NOT need Box Sync. You only need a FREE Box.com account. If you receive an email from Box.com about Box Sync, please do not install it.

Tutorial refunds

Can I get a refund on Tutorials? Since Tutorials are a downloadable products, there are no refunds – No exceptions.

When I purchase a Tutorial, do I get Videos with the purchase. This depends on the project. Some purchases include the videos as well as the tutorial, while others do not. For some projects you have the option of purchasing the tutorial & video combo.

Please read the purchase page thoroughly to determine if videos are included in your purchase or not and it there is an option tp purchase them if not included.

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TUTORIAL & VIDEO COMBOS

Some project have the option of purchasing just the tutorial OR the tutorial AND video COMBO. Please see the Tutorial & Video Combos section of the Shop for a list projects that have this option.

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NEW DOWNLOAD LINKS
For instant download links, please always download your file within 30 days of receiving access. You may be able to download after that, but not in all instances. Making a backup of your tutorial downloads is highly recommended.

If you lose your file due to computer failure etc…please use the Contact Me link to request a new download link by supplying your invoice number and tutorial name. This new download link will be made available to you only once – if you require it again (or multiple links), there will be a fee of $2 for a each new download link.

If you lose multiple files and require new links, there will be a fee of $2 for each of these and it may take a few days to get all the new links. These fees will be charged to your PayPal account (used to place the original order) and only once paid will you receive the new links.

Please make a habit of downloading your file and then backing it up to a disc, flash drive or your Box.com or similar online storage account for safe keeping.

How to save a downloaded file to your Box account for safe keeping
1. Log on to Box.com
2. Click the Upload button in the upper left
3. On the dialog box, browse to the location of the file/tutorial you want to upload.
4. Click Open. The file will be uploaded and saved to your Box account so you can log on from anywhere to access it.

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BOX.COM INFO
Box.com is a storage website that all of Paper Phenomenon files are saved to. For purchases where you are receiving more than one file, is it easier to invite you to share the project folder on Box.com then having you download multiple files.

In order to access these shared folders, you will need to create a FREE Box.com account. Once you make your purchase, within 24 hours, you will be invited to shared the folder.

You will receive an email invite. Please click Accept on the email link, create your FREE Box account and you will now have unlimited access to the shared folders. If you already have a Box account, you may not receive the email invite – please just log on to your account and check for access.

The default setting on all Box accounts, is to automatically accept invites to new folders – this means you will not receive the email invite.

If you’d like to change this default and receive the emails invites, please do the following:
• Log on to Box.com,
• Click your name in upper right,
• Select Account Settings,
• On the top, select Content & Sharing,
• Uncheck the checked box under Collaborating on Content – Incoming invitations.
This will ensure you receive an email each time an invite is sent.

You will notice that the shared folders are labelled “Externally owned”. This means you do not own them, so you cannot change or delete them but you can download any files from them that you want, as many times as you want.
I got an email about Box Sync – do I need this? For our purposes, you DO NOT need Box Sync. You only need a FREE Box.com account. If you receive an email from Box.com about Box Sync, please do not install it.

I already have a Box account but the email is different from my PayPal email, what do I do? All invites to a shared folder are ALWAYS sent to the email address associated with the payment. Sometimes this email is different from your log on email to Box.com.
If you log on to Box with a different email address than the one the invite was sent to; you will not see the folder.

You can fix this problem by adding your PayPal email to your current Box account.

To add another email address to your Box account, please do the following:
• Log on to your Box account.
• Click your name in the upper right and select Account Settings
• Scroll down until you see Add Email
• Add the other email address and click Save. You will now have access to all folders for both email addresses.

I sometimes miss when Kathy updates a shared folder, is there something I can do to be notified? Yes absolutely! If you want to be notified any time there is a change to one of your shared folders, please do the following:

  • Log on to your Box account.

  • Click your name in the upper right and select Account Settings

  • Click the Notifications link at the top menu bar.

  • In the “in folders I’ve joined” column, select Uploads and Comments (do NOT select downloads or you will be flooded with emails!)

  • Click Save

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REGISTERING/ORDER HISTORY

Do I have to register on the website? It is highly recommended that you sign in to the Paper Phenomenon website prior to placing an order. You will be prompted during your order process to do so.

In order to sign in, you first have to register an account. Registering and then signing in before each order allows instant download purchases to be displayed in your Order history. However, only instant downloads will show.

It is strongly suggested that you maintain a list of all PP purchases so that you do not have any duplication. Please also keep all email receipts in a special email folder for future reference.

Why aren’t all my purchases aren’t showing in my order history? Before making a purchase from the Shop, I highly recommend that you create an account on Paper Phenomenon.  This way you can always go back to view your order history and access instant download purchases if you happen to lose a file.

If you do not login, you will not be able to access your order history for downloading. If you didn’t log in to your account, there is no way I can go back and link a purchase to your account. Going  forward, please just make sure you log in to your account if you would like a record of your instant download purchases in addition to your method of payment.

NOTE: ONLY instant download purchase will display in your order history. Purchases that require a Box.com invite will NOT.

Please make it a habit of writing down ALL your purchases for future reference and always save the email receipts to a special email folder.

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LICENSE OPTIONS

Personal Copy: Personal Use Only – creating projects for self and/or gift giving

Commercial Copy: to create and sell the projects at craft fairs, Ebay or etsy.com (no printing for distribution allowed).

Licensed Copy: to teach this project Classroom style at a brick and mortar venue. This option excludes teaching online. You may print copies needed for students to follow along during the class and to take home.

License Bundle: If you plan to both sell your constructed projects and teach, then purchasing the license bundle is probably your best and cheapest option.

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CLASS VIDEO MEMBERSHIP (CVM)

The Class Video Membership is a 1 year subscription to all previously recorded live classes (with the exception of REMIX Project classes which require a separate membership)

It currently contains videos for at least 80 different projects.

These projects are NON-KIT CLUB projects. Videos for kit club projects are part of the digital kit club or Tutorila/Video Combo only.

PLEASE NOTE: Tutorials for these projects are not included. These class recordings are meant to be used ALONG with the tutorial, not to replace it. Please always purchase the tutorial before attempting a project.

During your 1 year of membership, all live class recordings (with the exception of Remix project classes) will be added to the shared CVM folder on Box, so if you miss a live class, you can always watch the recording at your leisure.

The CVM is set up as an auto-renew subscription via PayPal – this means you will be automatically be billed for the subscription amount each year until you cancel.

If you do not want to renew please cancel via your Paypal account prior to renewal.  There are no refunds on the CVM.

To cancel your CVM auto-renewal: Please find your last payment for the CVM on your Paypal account, click the Details link and then click Cancel.

This means on your anniversary date, your subscription will end, you will lose access to the folder on Box and you will not be billed again.

For more information about the CVM and how to purchase, click HERE

What do I get access to? You receive access to all my project class videos, excluding the Kit Club project videos AND REMIX project class recordings.

It is 1 yr subscription and as I create new project videos, they will be added to this video library.

How do I access these videos once I purchase the membership? Within 24 hours of your purchase (not including Sundays), you will be emailed an invite to the shared CV M folder on Box.com. If you already have a Box account, you may not receive this invite and simply be given access. Please log on to Box.com to check.

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REMIX PROJECT MEMBERSHIP
The Remix membership consists of access tot he REMIX folder on Box.com that contains REMIX class recordings, and updated cutting guides (where required) on a specific list of projects that I will be Remixing (remaking). You will have unlimited access to this project folder on Box.com always.

I have chosen these projects to remake, updating to the Hidden Hinge Plus binding system in some cases and to simplify other elements of the projects.

To participate in Remixing these projects with me, you will need the Original Tutorial for the project and the REMIX membership. Class recordings and cutting guides with changes will be added to the project folder on Box.com as I work on each project. This will be an ongoing endevour. If you want to read more about REMIX, please click HERE.

PLEASE NOTE: REMIX class recordings will NOT be saved to the CVM folder, but ONLY to the REMIX folder.

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HIDDEN HINGE (Plus™)BINDING SYSTEM

NOTE: Hidden Hinge Plus™ Binding System Patent Pending, Serial No. 15/143,528

I want to learn more about the Hidden Hinge Binding System? For a detailed explanation of my hidden hinge binding system, please refer to this video (bookmark it for future use) https://www.youtube.com/watch?v=mxmCSNh3zSs

To make the hidden hinge with 12 pages, please refer to this video.

**To learn the NEW Hidden Hinge Plus™ Binding system that truly lets your pages lay flat, please watch this video: https://www.youtube.com/watch?v=ZUSHGm0l-sE

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PROBLEMS VIEWING VIDEOS

If you are experiencing problems with viewing videos because of a “!” showing up or not loading, you need to check the following:

All videos have been tested prior to be uploaded to the project videos.

Traffic on Box.com and your Internet speed could also cause issues in viewing. When possible, download the video to watch offline. You can delete it after viewing if you have limited storage space, because you can always download it again when needed.

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DOWNLOADING FROM BOX.COM

Always download one file at a time!

  • Log on to your Box account.
  • Locate the folder you want the file from.
  • Click the folder, you will see the individual files (mp4 (videos) and PDFs(tutorials).
  • To the right of the filename, click the 3 dots icon.
  • Click and select Download to download that individual file.
  • On the dialog that displays, select where you want to save the file and click Save.
  • Repeat for all files you want to download.

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SMART PHONE/TABLET VIEWING

Recommendation:

  • Download your tutorials to a Box.com account. There are apps for both of these to add to your smart tablet thru iTunes/aAdroid.
  • Once you have downloaded the files, if you have zip files, you can use an app called FTP SPRITE. This app allows you to UNZIP files to your smart phone/tablet.
  • Once they are unzipped you can view them anywhere on your phone/tablet.
  • To view videos on your smart phone/tablet, download the app called PUFFIN
  • Click here for further help with PUFFIN browser.

SET BROWSER TO ASK FOR DOWNLOAD LOCATION

Firefox – Choose top left orange icon “Firefox” tab. Choose > OPTIONS then Options again. Under General Tab, see Downloads section. Choose “Always Ask me where to save my files” (instead of Save files to…) and click OK.

Chrome – Choose 3 line icon and click SETTINGS. It opens a new tab and choose text ‘Show advanced settings” at bottom.  Scroll down to DOWNLOADS section and check the box for “Ask where to save each file before downloading”. Then you can close this tab.

Internet Explorer – Choose the gear icon, then Downloads.  It will open a pop-up window. At the bottom choose OPTIONS. You can set a folder here but IE is already great about asking where you want to save. They have a pop-up bar at the bottom of the browser when you click something to download. You choose SAVE AS to save it where you want instead of to the default folder you set-up above.

How to View Downloads from Browser:

Internet Explorer – Choose gear icon, then click VIEW DOWNLOADS. This will open a new tab or pop-up window. It will list all downloads and give you a location/folder where it was saved. You can access it by choosing the OPEN button and then can re-save to a new location, if desired.

Chrome – Choose the 3 line icon, then click Downloads or CTRL+J.  This will open a new tab with a list of all your downloads.  You can then double-click on the name of file to open it or choose “Show in Folder” text link.

Firefox – Choose the down arrow icon or CTRL+J. This opens a new tab/pop-up window. It lists all your downloads and you can open the file from here.

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RESELLING PAPER PHENOMENON KITS (KIT CLUB OR A-LA-CARTE)

For those reselling and buying resold Paper Phenomenon kits, please be aware, you are selling the supplies only.

The associated tutorials and passwords for kit clubs are not transferable – the seller owns the passwords and the tutorials and CANNOT sell them.

You must consider that the seller will still have access to the tutorial and/or videos associated with the project.

Under no circumstance are the kit club passwords to be shared.

Those buying resold kits must purchase their own tutorial or digital kit club.

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USING A COUPON CODE OR GIFT CERTIFICATE

All gift certificates are issued with a gift certificate code.

  • Once you have all your items in your cart, click the Checkout button (NOT the PayPal checkout).
  • You will enter your Billing information and then click Continue.
  • On the page that displays, there is a Coupon Code field near the top.
  • Enter your Coupon Code or Gift Certificate code here and click Apply Coupon.
  • Please ENSURE your balance changes to reflect the coupon code before proceeding.
  • Now you can select the Payment Method, PayPal or Credit card and continue with your placing your order.

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DAMAGED PACKAGES

We package our kits and shipments VERY carefully to avoid any damage, however, sometimes even our best efforts fail when postal employees are extremely rough with the packages.

We have no way of ensuring your package will arrive undamaged, due to mishandling and we bear no responsibility for mishandled packages.

Please contact your local post office and lodge a complaint should you receive a damaged package.

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SHIPPING
If the correct shipping is not selected at time of checkout, you will be billed the correct shipping amount plus an administration fee of $2 via PayPal. Your package will not ship unless the correct shipping and fee has been paid within 3 days. Failure to pay shipping within 3 days will result in a cancelled order.

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INSTALLMENT PAYMENTS/INVOICES
For the Kit club and many other kits in the Shop, I offer a payment plan of 2 or 3 installments. I also offer reserve payments where you pay a set amount to reserve the kit and then pay the balance once the kit is ready to ship. All 2nd and 3rd or balance installment payments will include a $2 administration fee.

For all kit club or reserve kit installment payments, once your invoice has been sent, you have 10 days to pay it. If it is not paid in 10 days, an additional $2 administration fee will be added and an invoice reminder sent. Please ensure your email is set correctly on Paypal so that you are notified of invoices from Paper Phenomenon.

OUR PRIVACY POLICY

Click HERE to read our Privacy Policy